Shipping and Delivery
Thank you for shopping with DefineAroma.com! We aim to provide a smooth and efficient shipping experience for all of our customers. Below, you’ll find important information regarding our shipping policies, delivery times, and other details to help you track and receive your order.
1. Shipping Locations
We currently offer shipping to the following locations:
- Domestic Shipping: We ship to all addresses within [INDIA].
- International Shipping: We also offer international shipping to select countries. Please note that shipping fees and delivery times may vary depending on the destination.
If your country is not listed at checkout, please contact us at support@definearoma.com to inquire about shipping options.
2. Processing Time
Once your order is placed, it will be processed within 1–3 business days. Please note that business days refer to Monday through Friday, excluding holidays. You will receive an email notification with tracking information once your order has been shipped.
Note: Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods and Delivery Times
We offer a variety of shipping options to suit your needs. Delivery times are estimates and can vary based on location and other factors such as weather or holidays. Below are the typical shipping options available:
Domestic Shipping:
- Standard Shipping: Delivery within 5–7 business days.
- Expedited Shipping: Delivery within 2–3 business days.
- Next-Day Shipping: Delivery within 1 business day (available for select locations).
International Shipping:
- Standard International Shipping: Delivery within 7–21 business days, depending on the destination country.
- Expedited International Shipping: Delivery within 5–10 business days.
Note: International delivery times may be affected by customs processing in the destination country.
4. Shipping Costs
Shipping costs are calculated at checkout based on your shipping method, location, and the weight of your order. You will be able to review your shipping charges before completing your purchase.
Free Shipping: We offer free standard shipping on orders over $[Amount] within [Country Name]. International orders may be subject to additional shipping fees.
5. Order Tracking
Once your order is shipped, you will receive an email containing your tracking number and a link to track your package. You can also log in to your account on DefineAroma.com to check the status of your order.
Please allow up to 24 hours for tracking information to update after your order has shipped.
6. Address Accuracy
It is very important that you provide an accurate and complete shipping address when placing your order. We cannot be held responsible for delays or issues resulting from incorrect or incomplete addresses. If you notice any mistakes in your shipping information, please contact us immediately at support@definearoma.com to make corrections before your order is shipped.
7. Delivery Issues
While we strive to ensure your order arrives on time, delivery times are not guaranteed and may be subject to delays due to weather, holidays, or other unforeseen circumstances.
If your order does not arrive within the expected timeframe, please reach out to us at support@definearoma.com, and we will assist you in resolving the issue.
Damaged or Lost Packages:
In the event your package is damaged or lost during transit, please contact us as soon as possible with your order number and any relevant details. We will assist in resolving the issue and may offer a replacement or refund if the package is confirmed to be lost or damaged by the carrier.
8. Customs, Duties, and Taxes (International Orders)
For international orders, customs fees, duties, and taxes may apply based on your country’s regulations. These charges are the responsibility of the customer. We recommend contacting your local customs office for more information on the fees that may apply before placing your order.
9. Shipping Restrictions
Some products may have restrictions on shipping due to legal regulations, size, or packaging requirements. In the event that an item cannot be shipped to your location, we will notify you as soon as possible and offer you a full refund or an alternative solution.
10. Contact Us
If you have any questions or need assistance with your order, please don’t hesitate to reach out to our customer service team:
Email: support@definearoma.com
Thank you for choosing DefineAroma.com! We’re committed to delivering your products in the most efficient and secure manner possible.